Return, cancellation and warranty policy

PALAS hardware is manufactured and configured against each order. Change-of-mind returns are not accepted after payment.

Cancellation before production

Contact PALAS immediately at +91-98110 01546 or ritin@palas-india.com. If production or configuration has not started, PALAS will review the cancellation request and confirm any refundable amount. Payment-gateway charges and costs already incurred may be deducted where applicable.

Incorrect or transit-damaged goods

Inspect the product on receipt from Blue Dart or DTDC. Report an incorrect item or visible damage within 48 hours, with the order reference and photographs. PALAS will assess the issue and repair or replace eligible goods.

Warranty

PALAS-manufactured items include a 3-year carry-in warranty. The customer is responsible for bringing or sending the product to the PALAS service location. The warranty does not cover physical damage, misuse, unauthorised repair, external accessories, consumables, software subscriptions, or normal wear.

Refund timing

Approved refunds are sent to the original payment method. Bank and payment-network processing times may apply.

Last updated: 2 November 2026